You don't MK the customer, Part II

Around the internet, this blog gets mentioned in music-related forums and musician sites.

Your reviewer going to do the opposite. Instead of talking about Delphi, Your reviewer going to put the focus on the musician.

I went and discuss this with a couple of my musician friends and asked for an opinion. Suppose you make a great track and want to get it published. But... the end result does not sound so good or the software to do job does not perform so well... what happens? every day the music does not deliver or get sold, you lose money or do not get paid.

Suppose you make a bad track and doesn't sound so well. You put hours and hours into making the track sound great and things don't go as planned. What do you do? If the guitar gets out-of-tune, you go and tune it..., if the piano gets messed-up, too bad, you get another piano... (and your loss).

Suppose your guitar was out-of-tune or sold with manufacturing defects. Do you go back to the shop and get a refund or at least, a replacement new guitar? What if the store said: No refunds, the thing comes (new) with 101 defects and different from what was advertised? Someone should take a class-action lawsuit against the vendor and there would be mass-recalls (or Total Recall :).

Many musicians are not rich and the people who make music spend heavily on music-related purchases to make good music.

Suppose you go and buy a guitar and get no-refund, the store-owner asks you to shove-it and then goes and call you (names), (curse-words), etc. Would you go back to that store ever again? I would not even go back to that store ever again. Worse, the people related to them go and speak badly about you, and make you look foolish and stupid.

Morale of the Story
If there was a morale in the story, it would be people are transitions to 64-bits and they are looking for a pure 64-bit solution to bypass the 4GB limit and work without problems. Audio files (mixed with video) goes into hours. Try doing "broadcast quality" where you need lot of fidelity, quality, not to mention - hard-disk space and memory-space.

It's a pity that everyone takes side with the software vendors, expecting them to give "loyalty discounts" (no they won't) or pay money on referrals (no they won't), nobody takes the side of the customer who has to suffer bad quality software and put-up with this kind of customer-service and insults.

It's not the customer's loss (who pays for the software?) but the software vendor's loss. It's the customer's fault he brought without "knowing", except that the software vendor went and delete all the bad things on their forum and then left all the nice words there. At the end of the day, business goes on as usual, nothing changes. No good deed goes unpunished.

Oh sure, have you seen a musician mess-up while performing or get into a brawl with a listener? It would be all over YouTube or on FailBlog (or need to "cite CollegeHumor").

In the mean time, that poor musician out there who brought that FL (studio) struggles to make some music and cover his losses. Go ahead, laugh at him... That person would later buy a non-Delphi product that works correctly ... and works with 64-bits and make kick-ass music.

Your reviewer stands up for customers and say enough is enough. You don't do such stupid things to customers...