Remember the issue about 64-bits where your reviewer wrote:
"2) Video/Sound editors. Did you see that cool 64-bit Video/Sound editor that had no 4gigs limitation, could work twice as fast on 64-bit PCs and outsells every stupid 32bit application on the market? This is reality now. " (Link)
The people at FL Studio (written using Delphi) have been deleting all the complaints on their forums and posting nasty replies to customers who deeply complain about their products.
Rule #1 in customer service: You don't MK your customers.
When it comes to customer service, the people who use Delphi treat their customers like utter garbage and do all sorts of bad things to their customers, like false advertising (or misleading claims on website), refusing to honor refunds, renewing subscriptions without customer's permissions (what's that charge on the credit card from?) and the usual same kind of shabby treatment your reviewer received.
This small video segment from TruTV.com (link) tells it very nicely what happens to staff who heckle customers - they get fired and laid off.
Les Gold (owner) says: "You don't MK your customer, period".
In a bad economy, this kind of behavior is not tolerated at other software development companies. If there's an issue with the software - they listen to customers and get issues resolved.
With software written with Delphi, it's no wonder the Delphi developers complain they have no job, or cannot find a job or have few customers - They do the usual practice of "one-time-only"customer - the customer buys software with misleading or on pretense of false claims written on their website, or have very buggy application (either way) and then don't refund the customer back. When customer complains, they go and say abusive things to their customers.
Such as:
With software written with Delphi, it's no wonder the Delphi developers complain they have no job, or cannot find a job or have few customers - They do the usual practice of "one-time-only"customer - the customer buys software with misleading or on pretense of false claims written on their website, or have very buggy application (either way) and then don't refund the customer back. When customer complains, they go and say abusive things to their customers.
Such as:
and:
Let's face the facts:
1) There will never be a 64-bit version of any Delphi product until the makers of the Delphi compiler produce a Delphi 64-bit compiler. For many people (including your reviewer), that is too-little, too-late. That could be two months from now or possibly, 6 months from now.
(Some people will get their houses foreclosed, lose their job, go to jail for stealing because of no money, etc. in the mean-time.)
FruityLoops studio "claims" to have a migration plan to 64-bits. That will be X days after the 64-bit Delphi compiler is released. Your reviewer does some date calculations on FL studio's behalf:
Best case for FL Studio:Suppose X days = 150 days + after the Delphi 64-bit compiler is released.
Suppose Delphi 64-bit compiler is released on April 1st.
Add 200 days = approximately October 2011 + possibly even more to get everything stable.
Worse case for FL Studio:Suppose Delphi 64-bit compiler is released on Nov 1st.
Add 365 days = approximately November 2012 + possibly even more to get everything stable.
Worst-worst case for FL Studio:Suppose Delphi 64-bit compiler is released on Nov 1st, but unstable and result EXE crashes. New release of Delphi 64-bit compiler v2 is released on Nov 1st 2012.
Add 365 days = approximately November 2013 + possibly even more to get everything stable.
2) The people who promise on 64-bits have jumped ship and moved on. WinRAR, formerly built with C++ Builder is now written in Visual C++ x64 and with some parts in Intel C++ compiler. When they moved on, how confident are they going to go back?
3) The people who moved towards 64-bits have different attitude: they know how to treat their customers with respect and decency to sell a product that works.
4) Visual C++ is not that bad. With Intel Core i7-2600K system retailing at US$1,000 (source: Amazon, others) you can get good affordable development system without too much fuss and Visual Studio C++ 2010 compiles in 1 second on average. On some projects, the Delphi compiler is slower and takes 10 or 20 seconds to compile.
Delphi has i386/i486/Pentium floating point while Visual Studio C++ 2010 have SSE/SSE2/SSE3 optimization which means faster EXEs.
In mean time, sit back and watch the entertainment
:)
2 comments:
you fail.
In my opinion, Good customer service is necessary. I believe that treating the customer so politely makes them so comfortable and satisfied with your services.
-mel-
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