This post describes Astatech support :)
-----------------------------------------------------
From: "Some guy that is pissed"
Subject: Take note
Date: Tue, 8 May 2007 03:57:42 -0600
Lines: 20
Message-ID:
Newsgroups: astatech.general
Path: astaweb01.astatech.ad
Xref: astaweb01.astatech.ad astatech.general:9629
NNTP-Posting-Host: 71-36-74-134.slkc.qwest.net 71.36.74.134
Recently I was forced to make a decision. Stay with ASTA and receive no updates, and no real support (in fact when we did receive support it was of a sarcastic nature from Steve as if we were bothering him). Which is unfortunate after the many dollars we have spent.
Only so many times can one bare to receive a response - "refer to the demo".. in which didn't resolve what we were looking for. As well, MY TEAM fixed the many existing issues we found as often times we didn't receive ANY response from Steve regarding them.
Not supporting and updating a product though you claimed you will do so (of course you DID when accepting our money).. after 2 years there was only a single update which was for a port up for Delphi 2006.
At this time I unfortunatley at this time I have to treat this as a lesson learned and a couple thousand dollars lost investment.
BUYER BEWARE!!!! As this potatoe farmer will take you.
-----------------------------------------------------
From: "Marcos Lommez"
Subject: See how Steve cares about us!!!! Its amazing!
Date: Fri, 19 Jan 2007 11:01:56 -0300
Lines: 51
Message-ID:
Newsgroups: astatech.general
Path: astaweb01.astatech.ad
Xref: astaweb01.astatech.ad astatech.general:9571
NNTP-Posting-Host: c95097c4.bhz.virtua.com.br 201.80.151.196
Im posting here my email that i have sent to Steve...and what he have replied to me
And im a registred user of Asta!!!
I have spent so much money and time in my project using Asta and now i receive that answer.
People that are thinking about start using Asta, dont use it! Or even people that are still using Asta here is my ADVICE:
RemObjects DataAbstract -> http://www.remobjects.com because Asta have no future
RemObjects is always in production, have a good support and polite support (one thing that Steve doesnt have)
Here is my E-mail to Steve:
==================
Hi Steve...
There are some questions that you dont answer in the newsgroup, so im asking here.
Many users believe that you have abandon Asta because you dont release new versions or just fix some bugs. The last release of Asta was a long time ago.
Im very worry about the future of Asta because i have spent so many time and money in my project. And now the development of Asta have stopped.
So, my question is Asta will have future with new versions, or just new releases with fixed bugs?
Bests Regards,
Marcos Lommez
Here is what he replied to me:
====================
marcos
you know what I think of you so as a cheap bastard so I don't see where you can expect us to help you at all for free.
-----------------------------------------------------
See: Wanted alive: Asta
See: QA Dept Asta Support
See: Exception error gem
See: Article corrections
-----------------------------------------------------
From: "Some guy that is pissed"
Subject: Take note
Date: Tue, 8 May 2007 03:57:42 -0600
Lines: 20
Message-ID:
Newsgroups: astatech.general
Path: astaweb01.astatech.ad
Xref: astaweb01.astatech.ad astatech.general:9629
NNTP-Posting-Host: 71-36-74-134.slkc.qwest.net 71.36.74.134
Recently I was forced to make a decision. Stay with ASTA and receive no updates, and no real support (in fact when we did receive support it was of a sarcastic nature from Steve as if we were bothering him). Which is unfortunate after the many dollars we have spent.
Only so many times can one bare to receive a response - "refer to the demo".. in which didn't resolve what we were looking for. As well, MY TEAM fixed the many existing issues we found as often times we didn't receive ANY response from Steve regarding them.
Not supporting and updating a product though you claimed you will do so (of course you DID when accepting our money).. after 2 years there was only a single update which was for a port up for Delphi 2006.
At this time I unfortunatley at this time I have to treat this as a lesson learned and a couple thousand dollars lost investment.
BUYER BEWARE!!!! As this potatoe farmer will take you.
-----------------------------------------------------
From: "Marcos Lommez"
Subject: See how Steve cares about us!!!! Its amazing!
Date: Fri, 19 Jan 2007 11:01:56 -0300
Lines: 51
Message-ID:
Newsgroups: astatech.general
Path: astaweb01.astatech.ad
Xref: astaweb01.astatech.ad astatech.general:9571
NNTP-Posting-Host: c95097c4.bhz.virtua.com.br 201.80.151.196
Im posting here my email that i have sent to Steve...and what he have replied to me
And im a registred user of Asta!!!
I have spent so much money and time in my project using Asta and now i receive that answer.
People that are thinking about start using Asta, dont use it! Or even people that are still using Asta here is my ADVICE:
RemObjects DataAbstract -> http://www.remobjects.com because Asta have no future
RemObjects is always in production, have a good support and polite support (one thing that Steve doesnt have)
Here is my E-mail to Steve:
==================
Hi Steve...
There are some questions that you dont answer in the newsgroup, so im asking here.
Many users believe that you have abandon Asta because you dont release new versions or just fix some bugs. The last release of Asta was a long time ago.
Im very worry about the future of Asta because i have spent so many time and money in my project. And now the development of Asta have stopped.
So, my question is Asta will have future with new versions, or just new releases with fixed bugs?
Bests Regards,
Marcos Lommez
Here is what he replied to me:
====================
marcos
you know what I think of you so as a cheap bastard so I don't see where you can expect us to help you at all for free.
-----------------------------------------------------
See: Wanted alive: Asta
See: QA Dept Asta Support
See: Exception error gem
See: Article corrections
No comments:
Post a Comment